Contact Us

Call Us

+1 (626) 341-2554

Office Address:
304 Main Avenue, Suite 353
Norwalk CT 06851

Hours:
Mon – Fri: 9 AM – 6 PM ET

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Schedule a Ring Try-On at a Location Near You

Explore our collection online and try your favorite Jocardy designs in-store—see how they feel, fit, and shine before you buy.

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Select "View In Store"


Choose the “View In Store” option to explore your favorite Jocardy pieces in person at a partner retail location near you.

Schedule Appointment

Schedule Appointment

Our dedicated Jocardy Concierge Team will connect with you within 24 hours to schedule your personalized preview at the nearest partner store.

Visit Store

Visit Store

Visit your nearest Jocardy partner store to try on rings, explore customization options, and shop in person—no commitments required.

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U.S. Shipping

We offer free standard shipping on all orders within the United States.

  • Orders typically arrive within 4 to 10 business days, depending on product availability and destination.
  • All orders are processed during our business hours, Monday to Friday, 9 AM – 6 PM (EST).
  • Business days refer to Monday through Friday, excluding public holidays.
  • We use trusted carriers to ensure timely and secure delivery.
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International Shipping

At this time, we through this website and to Canada via our Canadian site.

  • For all applicable customs duties, taxes, and import fees.
  • Matches the billing address on the selected payment method.
  • No changes can be made to the items or delivery address.
    For inquiries outside the U.S. and Canada, please contact our support team for personalized assistance.
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30-Day Free Returns

We offer free return shipping on all online purchases made through our website.
If you're not fully satisfied with your order, you can return it within 30 days for a full refund. A prepaid return label is provided to make the process quick and easy.
How to Return Your Purchase:

  • Start your return through our [online returns portal].
  • Contact our Customer Support team via email, live chat, or phone to request a return label.

Return Instructions:

  1. Place the item(s) in the original shipping box or any other suitable box.
  2. Seal the box securely and attach the UPS return shipping label to the outside.
  3. Once your purchase is ready for shipment or pickup, our return policy begins.
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Return Conditions

To ensure a smooth and successful return process, please follow the conditions outlined below:

  • Items must be returned in their original, unused condition with all tags (including security tags) still attached.
  • The Return Authorization Number must be clearly written on the outside of the package or securely placed inside.

If returning multiple items in one shipment, include all applicable RA#s within the package.
Returns must be shipped with prepaid postage using the address provided on the RA label. We recommend insuring your return for the full purchase amount to ensure proper coverage.
Please note that returns and repairs will only be processed upon receipt of the package. All items are subject to inspection by our Quality Control team before any refund or exchange is approved.

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